Step 3: Place your order
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To Place an Order or Get a Quote:
We are available Monday to Friday, 9am to 5pm Pacific Standard Time. Please note that we always confirm receipt of an order or request for quote. If you have sent an email and have not heard from us within 2 business days, please call to confirm it has been received.
Returning Customer? Welcome Back!! 
If you’ve ordered from us over the past 3 years, we will have your previous order(s) on file. Just call or email in your new order.
First Time Customer? Welcome!!
Feel free to call or email if you have any questions. We are here to serve you and happy to help make ordering fun and easy!
As a first time customer, here is the info we need when you place your order:
1. Rosette styles, quantities & colors with corresponding awards or prizes
2. Foil/printing color (silver or gold); either one is included in set up
3. Hang type (cord or bridle hook); either one is included in set up
4. Streamer bottom finish pinked or dovetailed either one is included in set up
5. What you would like printed on the button
6. What you would like printed on the center streamer (please include logo placements)
7. Black & white copy of your logo if we don't have it on file (See LOGOS below)
8. Your event date
9. When you would like your order in hand
10. Ship to address with phone number
11. Bill to address
12. US customers: Our rosettes are manufactured in Canada and shipped out of our US shipping office in Blaine. Since 911, US customs requires either a federal tax ID number or the SSN of the person the order is being billed to in order to clear any order over $100. Thank you.
After we receive your order, it is written up, checked twice and a formal quote along with ship date is emailed to you for your approval (usually within one week). We then require a 50% deposit either by check or credit card with the balance due the day we ship.
SET UP: Our set up fee on any order is $16. This includes use of association logos, all wording on center streamers ie club name, event title & date, award as well as decorative fancies and/or any generic logos we have on file (we have hundreds); your choice of gold or silver foil; your choice of cord or bridle hook for hanging; your choice of pinked or dovetailed finish on the bottoms of the streamers; and of course, your choice of satin ribbon colors.
TYPE CHANGES: We also have a $1.10 type change fee for any wording that changes from the initial center streamer set up. (We have to charge a small fee because each letter of each word has to be pulled by hand and made into metal slugs. From there they are centered into a printing chase that has to heat up before it can be printed. Yes, it is very traditional – a nice way of saying old! – technology!!)
HOW FAR AHEAD TO PLACE YOUR ORDER: For a full show, we greatly appreciate 8 weeks from the time the details of your order are finalized. Please add some leeway for shipping too. Having said that, if you are under that time frame, don't worry! We will always try to fit you in.
LATE ORDERS: Orders received with less than 15 working days may be subject to a rush fee.
LOGOS: If you would like a new club logo or picture imprinted onto your ribbons,there is a $65 one-time charge to have a die made (we require a black and white jpg emailed to us at the time of ordering) or choose from hundreds of generic logos available for use at no charge.
PAYMENT: Unless other arrangements have been made, a deposit is required by check, Visa or Mastercard at the time you place your order. Final payment is due at time of shipping.
SHIPPING: Most of our orders are shipped UPS ground out of Blaine (or Greyhound if in Canada). Faster services are available. Once your order has shipped, Janice or Linda will be in touch via email with a tracking number and estimated arrival time.
DISCOUNTS: Referring someone to us? Thank you very much! We will be happy to take $25 off your next order!
Call or email for a quote today! 1 800 665 2771
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